POSITION TITLE:	National Operations Project Manager
LOCATION:	Mangere, Auckland
REPORTS TO:	Head of Project Delivery
DIRECT REPORTS:	N/A

PURPOSE: The National Operations Project Manager is responsible for planning, leading, and delivering the final fit-out and operational relocation from the current Mangere site to the new Wiri Centre. The role will ensure the transition is well planned, financially controlled, risk managed, and delivered in a way that protects animal welfare, supports staff, and enables the new Centre to operate effectively from day one.

KEY ACCOUNTABILITIES:	KEY RESPONSIBILITIES:
Project planning and delivery	Develop, maintain, and lead the end-to-end project plan for the final fit-out and move to Wiri, ensuring milestones, dependencies, resources, decisions, and deliverables are clearly defined and actively managed.
Operational relocation	Plan and coordinate the relocation of Mangere staff, equipment, supplies, operational assets, and animals, with particular attention to animal welfare, safety, continuity of care, and minimal disruption to services.
Fit-out coordination	Work with internal teams and relevant external parties to confirm final fit-out requirements, identify what will be transferred, determine what needs to be purchased, and ensure the Centre is operationally ready.
Stakeholder engagement	Work closely with Mangere site teams, Animal Services, support functions, and leadership to gather feedback, understand operational needs, resolve issues, and maintain alignment across the project.
Risk and issue management	Identify, assess, escalate, and mitigate risks and issues, with particular focus on the high-risk aspects of the site move, animal welfare, staff safety, operational continuity, and financial exposure.
Actively contributes to Health & Safety	Ensures compliance with the Health and Safety Act 2015 by: taking reasonable care of your own health and safety and ensure that you don’t cause harm to others complying with all health and safety instructions, policies or procedures, including but not limited to; reporting incidents and unsafe practices as soon as they occur identifying risks, reporting them and taking appropriate action to mitigate them knowledge, and compliance of, emergency procedures completing mandatory training within the required timeframes
Financial management	Monitor project budgets, forecasts, costs, purchase requirements, and financial risks, ensuring sound financial control and timely reporting.
Governance and reporting	Provide clear, timely, and accurate reporting on progress, risks, decisions, financials, milestones, and next steps to relevant stakeholders and governance forums.
Change and communications	Support effective communication and change management so staff understand what is changing, when it is changing, what is expected of them, and how the transition will be managed.

INTERNAL FUNCTIONAL RELATIONSHIPS:

Mangere Centre leadership and operational teams

Animal Services teams and animal care specialists

National operations and support function leaders

Finance, procurement, property, facilities, health and safety, and people-related support teams

Project governance and senior leadership stakeholders

EXTERNAL FUNCTIONAL RELATIONSHIPS:

External contractors, suppliers, movers, and service providers involved in fit-out and relocation activities

PERSON SPECIFICATION:

Qualifications and Experience

Proven success managing complex projects in a multi-stakeholder organisation.

Previous experience leading a high-risk site move, relocation, or operational transition.

Demonstrated capability in forecasting, budgeting, financial analysis, procurement planning, and cost control.

Skills and Knowledge

Strong understanding of common project management methodologies and practical application in operational environments.

Sound knowledge of project planning, monitoring, controls, dependency management, risk management, and reporting techniques.

Strong relationship and influencing skills, with the ability to build trust quickly and work collaboratively across operational, support, and leadership teams.

Clear and confident communication skills, including the ability to translate complex project information into practical actions and executive-level updates.

Strong problem-solving ability, sound judgement, and resilience in a high-pressure project environment.

Personal Attributes

Commitment to animal welfare and alignment with SPCA's vision, purpose, values, and culture.

A commitment to high quality work and professionalism.

Highly organised with the ability to prioritise, multi task and meet expected deadlines.

Ability to manage confidential information with responsibility and integrity.

Ability to manage stress and handle emotional situations while retaining empathy.

Excellent written and oral communication skills.