SPCA New Zealand

Volunteer positions

Call Centre Volunteer
Auckland (Mangere) Centre

Call Centre Volunteer

We are looking for volunteers who can provide a first rate telephone response service to SPCA customers.

A key component of this role is effectively dispatching field staff to welfare and rescue jobs however, you will also operate as a critical link between customers and SPCA staff in general.

Volunteers in our call centre are responsible for delivering excellent customer service and providing accurate information and advice to both external customers and internal SPCA staff.

We need volunteers who:

  • Have excellent communication skills – both verbal and written.
  • Have a strong customer service focus and strong listening skills.
  • Are confident at talking to the general public, hardworking and reliable.
  • Have sound computer skills (e-mail, internet and Microsoft Office).
  • Are non-judgemental and professional in stressful situations.
  • Can think laterally and have a passion for problem-solving.
  • Have a friendly and professional in approach.
  • Are able to calm potential volatile situations and work under pressure with competing priorities.

You must be able to commit to a regular 4 or 8-hour shift for a period of at least 12 months.

  • Days available: Monday-Friday.
  • Start time: between 8:30am and 1pm.

Please note: Limited to 10 spaces available

If you are interested in this role, please get in touch with one of our Volunteer Coordinators. Phone us on 09 256 7304 or email auckland.volunteer@spca.nz.

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